When booking a captained package, there are a few important things to be aware of. Please follow the steps below to make sure you have a captain booked on your reservation:
- Head to your booking details or message thread and use the “Change captain” button to select a captain from the list provided. Captain status will show as “Pending”. If the captain is available, they will approve.
- If the captain is unavailable and declines, or fails to reply, please select a different captain. If the rental start time is within 24 hours and no captain has accepted your trip, please reach out to Boatsetter Support for additional assistance at email@example.com.
- If you are unable to select a captain via your booking dashboard or message thread, the owner will provide you with a list of captains to choose from. Please feel free to reach out to the owner to ask about their available captains.
In order to be compliant with the United States Coast Guard's laws and regulations, the renter is solely responsible for choosing a captain since captains are independent contractors.