Booking states

There are various different booking states on our website. See below to learn more about each booking state.

Approved

The booking is accepted and fully confirmed in the owner’s calendar and payment has been collected. Once bookings are approved, personal contact information is made available on the booking details page and itinerary.

Pending

The renter has submitted their payment information and the owner can choose to approve or decline this booking request. Pending booking requests will expire after 72 hours if no action is taken. Pending requests are not a confirmation of booking and payment is not taken until the owner has approved the request.

Inquiry

The renter has chosen to simply “message the owner” and has not yet entered payment information. Both the renter and owner can make edits to the inquiry details. From here, the owner must pre-approve the renter. After pre-approval, the renter must enter payment information to finalize the booking.

Pre-Approved

Pre-approval is the result of submitting an inquiry rather than a booking request. This allows owners to give advance approval before payment is collected. A renter and owner can have multiple pre-approvals for each time slot. Therefore, the boat will not be reserved until payment is submitted and the booking terms are accepted. 

Aboard

The booking is currently in progress.

Canceled

The booking has been canceled and is no longer active or approved. These cannot be reversed. Should you wish to make a new booking, you will need to create a new booking request. To learn more about Boatsetter’s cancellation policy, please click here.

Expired

The rental request date has passed and the trip was not approved or declined by the owner. Expiration can also occur when a pending booking request is not approved by the owner within 72 hours. You are not charged when this happens. For help with an unresponsive owner, please click here.

Concluded

This booking is complete and the deposit has been released. To learn more about the deposit holds, please click here.