Setting a cancellation policy

If a trip is canceled by the renter, the cancellation is effective immediately. The total refund depends on the cancellation policy you set. There are three cancellation policies you may apply to bookings (flexible, moderate, and strict). Owner cancellations are 100% refundable to the renter.

Flexible

  • 100% payout for cancellations made within 24 hours of the booking start time.

Moderate

  • 100% payout for cancellations made within 2 days of the booking start time.
  • 50% payout for cancellations made between 2-5 days of the booking start time.

Strict

  • 100% payout for cancellations made within 14 days of the booking start time.
  • 50% payout for cancellations made between 14-30 days of the booking start time.

In the event of extenuating circumstances, renters may be entitled to a 100% refund.

Trip modifications

If the date of the booking is edited, the cancellation policy carries over to the new start date. However, if the edit took place during a cancellation fee period, the original policy will apply in event of a canceled booking.