Please note: Fuel reimbursements must be submitted within 48 hours of the conclusion of the trip. We will not accept fuel reimbursements that are submitted after 48 hours of the conclusion of the trip.
If you set your fuel fee to “Renter pays”, you can use our fuel reimbursement tool to request fuel funds directly from the renter. You can request reimbursement after the booking has concluded by navigating to your Bookings > View booking details > Submit fuel reimbursement.
Once selected, it will prompt you to upload either a receipt or your signed pre/post-booking inspection form indicating the fuel amount. You will also be prompted to write a quick message to the renter where you can explain the fuel charge, if needed.
Fuel reimbursements must be submitted within 48 hours of the conclusion of the trip.
Once the fuel reimbursement request has been submitted, our support team will evaluate the fuel reimbursement for approval (we cannot approve fuel reimbursements without proper documentation). If the fuel reimbursement is approved, the funds will be available in your account in 1-3 business days. If the request is denied, you will receive an email from Boatsetter explaining any additional information needed to approve the fuel reimbursement request.
All payouts will deduct Stripe’s processing fee from the total amount. The current processing fee is 3.0% + $0.15 per charge.
To ensure successful upload of your receipt image, please use files 245MB or less in size. The website only accepts the following file formats for fuel reimbursements: JPEG, JPG, PDF, PNG, HEIC, BMP, and PJPEG.