Please note: Fuel reimbursements must be submitted within 48 hours of the conclusion of the trip. We will not accept fuel reimbursements that are submitted after 48 hours.

If you set your fuel fee to “Renter pays”, you can use Boatsetter's fuel reimbursement tool to request fuel funds directly from the renter. You can request reimbursement after the booking has concluded by navigating to your Bookings > View booking details > Submit fuel reimbursement.

Once selected, it will prompt you to upload either a receipt or your signed check-in/check-out form indicating the fuel amount. You will also be prompted to write a quick message to the renter where you can explain the fuel charge if needed.

Fuel reimbursements must be submitted within 48 hours of the conclusion of the trip.

Once the fuel reimbursement request has been submitted, the Boatsetter Support Team will evaluate the fuel reimbursement for approval (we cannot approve fuel reimbursements without proper documentation). If the fuel reimbursement is approved, the funds will be available in your account in 1-3 business days. If the request is denied, you will receive an email from Boatsetter explaining any additional information needed to approve the fuel reimbursement request. 

Important: If we’re unable to capture the fuel funds from either the renter’s deposit or credit card, Boatsetter is not liable to pay for fuel, and collecting the funds must be handled offsite. We will notify you via email if this is the case.

All payouts will deduct Stripe’s processing fee from the total amount. The current processing fee is 3.0% + $0.15 per charge.

To ensure the successful upload of your receipt image, please use files 245MB or less in size. The website only accepts the following file formats for fuel reimbursements: JPEG, JPG, PDF, PNG, BMP, and PJPEG.