If a boat malfunction occurs prior to the rental period, notify the renter immediately and cancel the booking for the following reason: “Boat broken”. Cancellations are effective immediately and the renter will receive a full refund within 24-48 hours.
In the event that a boat malfunction occurs during the rental period due to renter damage or use, and the rental is covered by GEICO BoatUS, please call TowBoatUS at (800) 391-4869 for on-the-water assistance. Be sure to provide your Boatsetter Membership ID (49000251). To file a claim, please follow the instructions outlined in this article.