If a boat malfunctions prior to the rental period, please email us at firstname.lastname@example.org to arrange the appropriate cancellation. In the event that a boat malfunctions during the rental period due to renter damage or use and the rental is covered by GEICO BoatUS, please call 1-877-970-BOAT(2628).
Owners whose boat malfunctions during the rental period will be monitored for the next three rentals to ensure the vessel’s safety. The following criteria will be followed if multiple malfunctions take place:
- First malfunction: No penalty, the owner should check the boat thoroughly.
- Second malfunction: The owner needs to have a mechanic review vessel for safety precautions. The boat will be inactive until Boatsetter support receives an invoice stating the boat's status.
- Third malfunction: The boat will be removed from the site if the malfunction incident is within 3 months of the previously reported incident.