Cancelling a booking

If you need to cancel a booking, you may do so by:

  • Navigate to the booking details page through the message thread or the Bookings page by selecting “View booking details”
  • From the booking details page, scroll towards the bottom of the screen and select the “cancel booking” button

Once canceled, the appropriate refund will be issued depending on the owner’s cancellation policy for the boat. In the event of extenuating circumstances, you must email the Boatsetter support team documentation of the extenuating circumstance at contact@boatsetter.com. From there, a support crew member will review your cancellation and refund request..

You may also cancel booking requests that have not been approved by the boat owner. Once canceled, your request will be rescinded.