Cancelling a booking

To cancel a booking:

  • Navigate to the booking details page through the message thread or the Bookings page by selecting “View booking details”
  • From the booking details page, scroll towards the bottom of the screen and select the “Cancel booking” button

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Once canceled, the appropriate refund will be issued depending on the owner’s cancellation policy for the boat. In the event of extenuating circumstances, you must email Boatsetter Support documentation of the extenuating circumstance at contact@boatsetter.com. From there, a support crew member will review your cancellation and refund request.

You may also cancel booking requests that have not been approved by the boat owner by following the same instructions above. Once canceled, your booking request will be rescinded. Canceled requests cannot be made active again. Should you change your mind and wish to complete the booking, you will need to submit a new booking request.