Canceling a booking

To cancel a booking, navigate to your Bookings tab > Find the appropriate booking > View booking details > Scroll down to "Cancel booking" and fill out the required information.

Once canceled, the appropriate refund will be issued depending on the owner’s cancellation policy for the boat. In the event of extenuating circumstances, you must email Boatsetter Support documentation of the extenuating circumstance at contact@boatsetter.com. From there, a support crew member will review your cancellation and refund request.

You may also cancel pending booking requests that have not been approved by the boat owner by following the same instructions above. Once canceled, your booking request will be rescinded. Canceled requests cannot be made active again. Should you change your mind and wish to complete the booking, you will need to submit a new booking request.