Responding to booking requests

Once you receive a booking request, you may do the following actions:

  • Approve the booking
  • Decline the booking: Once the booking has been "Declined", the renter will receive an automated message letting them know your boat is not available.
  • Message the renter: Instead of approving or declining the booking request, you can ask more questions about the renter's boating experience or their plans on the water.

After approving a booking request

Based on your notification preferences, you will receive an email and text notification confirming the booking once it has been approved. In addition, you will be able to access the renter’s contact information and booking details by navigating to Bookings > Find the appropriate booking > View booking details > View itinerary. Make sure to confirm the pick up time, location, and safety procedures (life jackets, operating instructions etc.) via phone, email, or message thread prior to the rental. 

Expired booking request

Pending booking requests (when the renter clicks “Request To Book”) will expire 72 hours after the request was made (or at booking start time, whichever comes first). Booking inquiries (when a renter clicks “Message Owner”) will expire when the inquiry date has passed. Pre-approved bookings do not expire but owners can cancel a pre-approved booking directly from the message thread with the renter.

If you are unable to facilitate a booking on the requested date, it is important to let renters know and either decline their request or attempt to reschedule. Numerous expirations will lower your response rate and may result in temporary or permanent account suspension.

Tip: Keep your boat calendar updated so renters cannot request days that are unavailable.