Responding to booking requests

Once you receive a booking request, you may do the following actions:

  • Approve the booking
  • Decline the booking - once the booking has been "Declined", the renter will receive an automated message letting them know your boat is not available.
  • Message the renter - instead of approving or declining the booking request, you can ask more questions about the renter's boating experience or their plans on the water.
  • Edit inquiry - If you receive a booking inquiry, you can edit the date, start time, and price before you pre-approve it.

For more information on how to edit an inquiry, check out this article.

After approving a booking request

Based on your notification preferences, you will receive an email and text notification confirming the booking once it has been approved. In addition, you will receive an itinerary containing the renter’s contact information and booking details. Make sure to confirm pickup time, location, and safety procedures (life jackets, operating instructions etc.) via phone, email, or message thread prior to the rental.

Expired booking request

Booking requests will expire 72 hours after the request was made (or at booking start time, whichever comes first). Pre-approved bookings do not expire but owners can cancel a pre-approved booking directly from the message thread with the renter.

If you are unable to facilitate a booking on the requested date, it is important to let renters know and either decline their request or attempt to reschedule. Numerous expirations will lower your response rate and may result in temporary or permanent account suspension.

Tip: Keep your boat calendar updated so renters cannot request days that are unavailable.

If you have any questions about a booking, email us at contact@boatsetter.com.