Responding to an inquiry

Some renters may inquire with questions about your boat prior to requesting to book. An inquiry is a conversation for a tentative booking. Once you receive an inquiry, aside from responding to the renter with any additional questions or information, you may also take the following actions:

Pre-approve 

Pre-approving an inquiry will automatically approve the booking request once the renter completes payment. Once you pre-approve a renter, they will be notified and the date they requested will be blocked out on your calendar for 24 hours, giving them time to secure their booking.

If they fail to book within that time frame, the pre-approval will expire and your calendar will open back up. We recommend pre-approving a renter only when you are comfortable with their boating experience and confident they will go through with the booking. 

Special offer

Sending a special offer lets you provide a custom price to the renter before the booking is approved. Sending a special offer also pre-approves the booking.  Once you send a special offer, the renter will be notified and the date they requested will be blocked out on your calendar for 24 hours, giving them time to book. If they fail to book within that time frame, the offer will expire and your calendar will open back up. 

Both pre-approvals and special offers will expire by the booking start time, if it is less than 24 hours away. In order to pre-approve a booking or send a special offer, you can do so directly in the message thread by navigating to your Inbox.