How do I view & send messages?

After you've received a message, you'll see a new notification in the top right corner (pictured below). Simply click the notification of the recent message or go straight to your Dashboard to view the message. You can also click on "Messages" at the top of the Dashboard to view all of your messages.


From there you can view the conversation, send messages, and make or accept offers. You can also view the booking state.

In addition to viewing the message on the site, you will also receive a text and email notification alert. However, make sure you respond to all messages and booking requests as this affects your response rate. Your response rate is a percentage that denotes how responsive a boat owner is to inquiries and reservation requests.

What kind of contact information can I send in a message?

Up until a booking is approved, contact information (phone, emails, and websites) are blocked. Boatsetter links [like to our support pages, cancellation policy, and terms] are allowed. We block this content for a few reasons:

Your safety. Scammers, phishers, and other unsavory characters sometimes target these pieces of information and in order to protect you and your information we block contact information. 

Keep bookings on Boatsetter. Taking a booking offsite is against our terms of service and grounds for account suspension. It's also unsafe, as doing a booking may outside of Boatsetter may mean that the boat isn't insured, leaving everyone at risk.

Once a booking is approved, you'll see the blocked information again, and will be able to send any contact information through the message thread without being blocked.