The following is an explanation of all current service fees assessed by Boatsetter. Failure to charge any of the below fees does not constitute a waiver of the right to impose a fee at any point in time. All fees included in this policy are subject to change.
BOATSETTER SERVICE FEE - PAID BY RENTER
A service fee is charged on each rental. The service fee is applied to the price before any coupons or credits are applied to the final bill. This fee helps Boatsetter provide a safer and more secure booking experience, as well as dedicated customer support throughout your charter.
TOWING FEE - PAID BY RENTER
A Towing fee of $15 per five day period is charged on each rental that is covered under our insurance plan (P2P). The $15 fee is a pass-through fee on which Boatsetter does not make a profit.
BOAT OWNER FEES - PAID BY OWNER
You'll earn between 65% and 90% of the listing price depending on your boat and insurance plan.
PROCESSING FEES - PAID BY OWNER OR RENTER
Our payment processor charges fees on any additional payments processed on behalf of the owner or renter. This includes fuel, damage/security deposit payments, or other post-rental fees. The processing fee is 2.7% + $0.55 per additional charge.
ADMINISTRATIVE FEES - PAID BY OWNER OR RENTER
Boatsetter reserves the right to charge an additional $30 administrative fee for various issues such as chargebacks, disputes, or late fees. This is determined on a case-by-case basis. Administrative fees may increase in 2019.
The fees listed below are related to any post-rental resolution between parties. Failure to charge any of the below fees shall not constitute a waiver of the right to exercise the same in the event another fee should become due at any other time.
LATE FEE - PAID BY RENTER
If a renter returns a boat after the agreed rental period end time or arrives late to the start of the rental, they can be charged a late fee. This late fee is calculated by combining a one-time administrative fee of $30.00 plus the prorated hourly rental rate (based on the daily rental rate for the boat rented) plus applicable insurance charges. If the late return results in the disruption of another rental or if Boatsetter needs to find the owner of the boat alternative transportation due to the late return, the renter will pay the full daily rate for every eight (8) hours the boat is late and an additional $100 administrative fee. Boatsetter WILL deduct the standard Service Fees from any late fee charge.
OWNER NO-SHOW / BOAT IN BAD CONDITION FEE - PAID BY OWNER
If the boat owner does not show up to meet the renter and make the boat available for the renter at the agreed upon rental start time or if the boat is in an unacceptable condition, Boatsetter will treat this as an owner cancellation and can charge the owner up to $100 per no-show at their discretion.
RENTER NO-SHOW FEE - PAID BY RENTER
If the Renter is a no-show after one hour of the agreed start time, the owner has the ability to cancel the rental. Boatsetter will treat this as a Renter cancellation. The full cancellation policy can be found here.
REFUELING FEE - PAID BY RENTER
In the case that the Owner's fuel policy is not followed, Boatsetter will charge the Renter for fuel replaced and at their discretion, charge the standard $30 administrative fee.
SECURITY DEPOSITS - PAID BY RENTER
A minimum of $500 will be held for each rental as a security deposit. Owners reserve the right to charge higher deposits, which will be held on the renter's credit card to cover any incidental damage or lost items. The hold is placed 48 hours before the rental starts. The credit card hold will be released 48 hours after the rental period ends if no dispute or claim has been filed. If Boatsetter is unable to capture a security deposit before the rental, the rental can be canceled.
In the case a claim is filed by the owner, the security deposit will be captured and the additional amount to cover the deductible will be charged. These funds will be held by Boatsetter until the claim is resolved. For any claim event, the renter's security deposit will be captured to pay the insurance deductible, damages, or fees. Any portions of the charges that are unused will be refunded back to the Renter at the resolution of the claims process.
*Charter or commercial service fees and commissions are subject to change at any time.
CHARGEBACK FEES -PAID BY OWNER OR RENTER
Boatsetter reserves the right to charge a $15 chargeback fee to both the renter and owner depending on the type of chargeback. Additionally, owners are 100% responsible for any amount disputed or charged back. When a chargeback occurs Boatsetter will stop payout on a rental until the chargeback is resolved. In the situation that an owner has already received a payout related to a chargeback, Boatsetter will charge the owner's bank account for the chargeback amount and hold that amount in escrow until the chargeback is adjudicated. If the chargeback is won, Boatsetter will return the amount back to the owner, less a $15 administrative fee. If the chargeback is lost, the money will not be returned and used to issue a refund. In this case, both Boatsetter and the owner lose which makes being diligent on checking for fraudulent renters even more important.