Renter no-show fee
If the renter has not arrived after one hour of the agreed start time, they will be considered a no-show. Boatsetter will treat this as a renter cancellation. See our full cancellation policy here.
Owner no-show / Boat in bad condition fee
If the boat owner fails to show up to meet the renter after 30 minutes of the agreed start time, does not make the boat available for the renter at the agreed start time, or if the boat is in an unacceptable condition, Boatsetter will treat this as an owner cancellation and will cancel the booking with a full refund.
From Boatsetter’s extenuating circumstance policy: If the description of the boat in the listing on the site is substantially inaccurate (the boat must not be accepted by the Renter in order to receive a full refund).
Renter late fee
If a renter returns the boat after the agreed end time, they can be charged a late fee. This late fee is calculated by prorating the hourly rental rate (based on the daily rental rate for that specific booking) plus applicable insurance charges. In order to calculate and process the late fee, we ask the owner to email us at firstname.lastname@example.org with timestamped evidence (photos, call log, text message) of what time the renter returned the boat.
In the case that the owner’s fuel policy is not followed, Boatsetter will charge the Renter for fuel used as well as the standard $30 administrative fee. The owner’s fuel policy will appear on the boat listing and during the check-out process. If not included in the cost of the rental, owners may charge the renter separately for the fuel used during the booking.
If an owner requires the renter to pay for fuel, they may charge the renter after the booking concludes via the fuel reimbursement tool. They may also request a flat fee or the reimbursement payment in person, instead of requesting a fuel reimbursement through the website. Fuel reimbursement paid outside of the platform will be solely managed between both the renter and owner, and should be included in the boat listing’s description.
If a boat is returned covered with dirt, sand, trash, food, fish blood, etc., and the renter does not wash the boat prior to returning it, the boat owner can charge the renter an additional cleaning fee of up to $100. Please note: If the owner has a higher cleaning fee stated on their listing for a boat that is returned messy, the renter will be charged according to their listing's cleaning fee.
The owner has 48 hours after the booking concludes to claim the deposit for cleaning. After this time period, we cannot guarantee the collection of cleaning fees. This fee cannot be added to the rental if the boat owner has already included a cleaning fee as a part of their rental terms.
Lost item fee
In the case that a renter loses an item belonging to the boat during their charter, the renter will be responsible for the exact costs of replacing that item. Commonly lost items include anchors, swim ladders, and life jackets. To report a lost item, please email us at email@example.com.
In the case that a renter wants to add-on services to their charter, like a tube rental or snorkeling gear, Boatsetter charges a 5% + $0.15 service fee for owners and a 10% service fee for renters.
Stripe charges processing fees on any additional payments processed on behalf of the owner. This includes fuel, cleaning, damage/security deposit payments, or other miscellaneous charges. The current processing fee is 3.0% + $0.15 per charge. You can read more about our fee policy here.