Renter no-show fee
If the renter has not arrived after one hour of the agreed start time, they will be considered a no-show. Boatsetter will treat this as a renter cancellation.
See the full cancellation policy via the link below:
Owner no-show / Boat in bad condition fee
If the boat owner does not show up to meet the renter, make the boat available for the renter at the agreed upon rental start time, or if the boat is in an unacceptable condition, Boatsetter will treat this as an owner cancellation and can charge the owner up to $100.00 per no-show.
From Boatsetter’s extenuating circumstance policy: If the description of the boat in the listing on the site is substantially inaccurate (the boat must not be accepted by the Renter in order to receive a full refund).
See the full extenuating circumstance cancellation policy via the link below:
Renter late fee
If a renter returns a boat after the agreed rental period ends or arrives late to the start of the rental, they can be charged a late fee. This late fee is calculated by prorating the hourly rental rate (based on the daily rental rate for the boat rented) plus applicable insurance charges.
In the case that the owner’s fuel policy is not followed, Boatsetter will charge the renter for fuel used during their rental period.
If a boat is returned covered with dirt, sand, trash, food, fish blood, etc. and the renter does not wash the boat prior to returning it, the boat owner can charge the renter with an additional cleaning fee of up to $100. Please note, if the owner has a higher cleaning fee stated on their listing for a boat that is returned messy, you will be charged according to their listing's cleaning fee.
As the owner, you have 48 hours after the booking concludes to claim the deposit for cleanup. After this time period, we cannot guarantee collection of cleaning fees. This fee cannot be added to the rental if the boat owner has already included a cleaning fee as a part of their rental terms.
Lost item fee
In the case that a renter loses an item belonging to the boat during their charter, the renter will be responsible for the exact costs of replacing that item. Common lost items include anchors, swim ladders, and life jackets. Remember to be mindful of your personal possessions and the boat's possessions during your charter to avoid a lost item fee.
In the case that a renter wants to add on services to their charter, like a tube rental or extra hours, Boatsetter charges a 5% service fee.
Stripe charges processing fees on any additional payments processed on behalf of the owner. This includes fuel, cleaning, damage/security deposit payments, or other miscellaneous charges like gratuity. The current processing fee is 3.0% + $0.15 per charge.
You can read more about additional fees via the links below: