On the day of your booking, you will complete the check-in and check-out process with the renter. During this process, you will inspect the boat and its equipment and mark your engine hours and fuel level. This process occurs prior to the rental as well as after it concludes.

You can access the check-in and check-out forms from your bookings page or booking details page on the Boatsetter Owner app or on the website. The app is available on iOS and Android. 

Check-in is available one hour before the booking starts until halfway through the duration of the booking. Check-in expires after this point. 

Check-out is available five minutes after the check-in form has been submitted until one hour after the booking ends. Check-out expires after this point. Please be sure to update your booking details if the rental starts late or is extended. To extend an active rental, please email Boatsetter Support at contact@boatsetter.com.

You will be sent a reminder to complete the check-in and check-out forms on the day of the booking.

It is very important that you or your captain complete the check-in and check-out process and take accompanying photos/videos. Failure to complete the check-in and check-out process may result in the denial of your damage claim.

Boatsetter bookings are covered by top-of-the-line insurance through GEICO Marine. If damages or losses occur during your booking, report a claim immediately to Boatsetter by emailing claims@boatsetter.com. Please include a description of the incident and any relevant photos/videos. Boatsetter will use the completed check-in and check-out forms as a reference. 

If you provide your own commercial insurance and are not insured through the GEICO Marine Peer-to-Peer Boat Rental Policy, the check-in and check-out process is highly encouraged but not required.

The check-in and check-out process

Be sure you, the captain, or the designated agent complete this process with the renter before the boat departs and after the conclusion of your booking. To correctly complete the check-in and check-out:

• Do a pre-rental walk-around and take photos/videos
  • Review and note on the form the fuel level, condition of equipment, and condition of the boat to make sure everything is operational
  • Be sure to note any pre-existing damage
  • Sign the pre-rental inspection form with the renter
• Do a post-rental walk-around and take photos/videos
  • Repeat the process from the start of the booking, noting any new damages if applicable, and any additional charges
  • Sign the post-rental inspection form with the renter

How to complete check-in and check-out

To start the digital check-in or check-out, open the Boatsetter Owner app to the bookings tab or navigate to your bookings tab on the website. 

• Select “Check-in” (or “Check-out”) underneath the appropriate booking
• Review each section under "Equipment inspection" and confirm they are in good condition, adding notes of their condition where necessary
• Add the engine hours and fuel level
• Review the details entered
• Hand the renter the phone to type and sign their name
• Type and sign your name
• Hit “Submit”

Please note: For Florida bookings affected by SB606, renters are required to read the pre-rental safety instructions and answer the license question in addition to the regular check-in process.

You will get a confirmation message that the check-in or check-out has been submitted once both parties have digitally signed and the process completed.

Can someone else handle the inspection process for me?

Yes, the captain or other designated agent may complete and sign the check-in and check-out on your behalf. If it is a captained booking and you use the Boatsetter Captain Network, the captain has direct access to check-in and check-out on our website on the bookings or booking details page.