# Unresponsive owners

> We suggest allowing owners 24 hours to respond to your message or booking requests If you havent received a response in 24 hours we strongly suggest looking 

Source: https://support.boatsetter.com/en_us/unresponsive-owners-HkuLyo2j

Last updated: 2025-11-05T22:04:14.230Z

We suggest allowing owners 24 hours to respond to your message or booking request. If you haven’t received a response in 24 hours, we strongly suggest looking for similar vessels that check the boxes you're looking for in a rental and [messaging those owners](https://support.boatsetter.com/en_us/messaging-an-owner-HJLWLkons). This will increase your chances of getting out on the water! 

A couple of things to remember:

*   You won’t be charged for a booking until it has been approved by the owner. Only after this happens will the payment be processed, and you will receive an [Onboard Document](https://support.boatsetter.com/en_us/locating-your-onboard-document-SygfIyshi) that contains trip details and personal contact information for both parties.
*   You can rescind your pending request at any time for any reason, without penalty. To do this, navigate to your **Bookings > View Booking Details > Scroll down to “Cancel booking request”**. Your card will not be charged until the booking is marked as “[Approved](https://support.boatsetter.com/hc/en-us/articles/4412294373645-Booking-states)”.

![](https://cdn.kustomerhostedcontent.com/media/63b5c8a85a141f76a9688e43/55020ac17a11d6e9916608d01ea1950a.png)If your booking request shows as an “[Inquiry](https://support.boatsetter.com/hc/en-us/articles/4412294373645-Booking-states)”, you will not be charged and can make another booking request without penalty.