# Owner standards

> Boatsetter prides itself on having the highest quality fleet in the industry To maintain a network of reliable safe and fun boating experiences boat listing

Source: https://support.boatsetter.com/en_us/owner-standards-H13MI1s2o

Last updated: 2026-06-04T06:47:56.739Z

Boatsetter prides itself on having the highest quality fleet in the industry. To maintain a network of reliable, safe, and fun boating experiences, listings may be removed or permanently deactivated for not meeting owner standards.

The following are examples of why an owner may be removed or deleted from the Boatsetter platform:

*   Being unresponsive or slow to respond to clients. See [Managing your bookings](https://support.boatsetter.com/hc/en-us/sections/200654520-Managing-your-bookings).
*   Vessel is frequently unavailable, under maintenance, or has a low booking conversion rate.
*   High cancellation rate of bookings.
*   Directing clients coming from Boatsetter to book outside of the Boatsetter platform.
*   High number of damage claims filed or filing damage claims late. Claims should be submitted within 48 hours of a rental if damage occurs. See [Reporting boat damage or lost items](https://support.boatsetter.com/hc/en-us/articles/360045091412-Reporting-boat-damage-or-lost-items).
*   Complaints from clients for reasons such as poor customer service, inappropriate or unprofessional behavior, lack of cleanliness, non-functional equipment, or vessel conditions that do not match the listing.
*   Non-compliance with Terms of Service, Local regulations, or USCG regulations.
*   Lack of transparent pricing, including charging mandatory fees outside of the platform or without being mentioned on your listing. Other than captain payments (excluding the Boatsetter captain network) and fuel payments (when fuel policy = not included), costs should be included in the boat price or offered as add-ons.

Owners are expected to have an up-to-date calendar that displays real-time availability. Here is information on [updating your calendar](https://support.boatsetter.com/en_us/updating-your-calendar-B1CM81s3j) or adjusting [advanced scheduling options](https://support.boatsetter.com/hc/en-us/articles/360058513251-Advanced-scheduling-options).

If your vessel is unavailable for a prolonged period, you are encouraged to set the listing as "Inactive" which will remove it from search results. This will not cancel any upcoming bookings you may have.

To set your listing as "Inactive" and remove it from search, navigate to your **Owner dashboard > My boats > Edit Listing > Availability > Scroll down to Boat visibility > Toggle "Active" to "Inactive”**.