# How to respond to an inquiry

> Some renters may inquire with questions about your boat prior to requesting to book An inquiry is a conversation for a tentative booking Once you receive an i

Source: https://support.boatsetter.com/en_us/how-to-respond-to-an-inquiry-SkX7Lys2j

Last updated: 2025-11-12T17:08:42.490Z

Some renters may inquire with questions about your vessel prior to requesting to book. An inquiry is a conversation for a tentative booking. Once you receive an inquiry, aside from responding to the renter with any additional questions or information, you may also take the following actions:![](https://cdn.kustomerhostedcontent.com/media/63b5c8a85a141f76a9688e43/1aa89b1e5fcdda08e898df4b026ba8e5.png)

## **Pre-approve**

Pre-approving an inquiry will automatically approve the booking request once the renter completes payment. Once you [pre-approve](https://support.boatsetter.com/en_us/what-is-pre-approval-rkwZLkihj) a renter, they will be notified. Pre-approvals expire when the booking date has passed, but owners can cancel a pre-approval directly in the message thread with the renter. We recommend pre-approving a renter only when you are comfortable with their boating experience and confident they will go through with the booking. 

_Pre-approved requests do not block the calendar date and won’t prevent other renters from booking that date.__![](https://cdn.kustomerhostedcontent.com/media/63b5c8a85a141f76a9688e43/320b70d031013b12baa3dd9dae31bda9.png)_

## **Edit inquiry**

When you click “[Edit Inquiry](https://support.boatsetter.com/hc/en-us/articles/4424064786829-Editing-an-inquiry),” it will show the existing booking details and an option to edit the start date, start time, and price. When you enter a new price, the system will automatically adjust your owner payout accordingly and provide a new price breakdown.

After you click “Save Edits," a message will be sent to the renter informing them that there have been changes made to the booking details. If you want to make edits to a booking after it has been pre-approved, you can simply click “Edit Inquiry”, make your edits, and then click “Save Edits”. Please note that making edits to a pre-approved booking will automatically cancel the pre-approval, so you will need to pre-approve the booking again.![](https://cdn.kustomerhostedcontent.com/media/63b5c8a85a141f76a9688e43/5c25246a1df275c5107670e9c91a4113.png)