# Check-in and check-out process (Captains)

> On the day of your booking you will complete the checkin and checkout with the renter During this process you will inspect the boat and its equipment and m

Source: https://support.boatsetter.com/en_us/check-in-and-check-out-process-captains-BynXLkons

Last updated: 2026-02-11T20:24:32.313Z

On the day of the booking, you will complete the check-in and check-out process with the renter. During this process, you both will inspect the boat and its equipment and mark your engine hours and fuel level. This process occurs prior to the rental as well as after the boat is returned.

As a captain, you can access the check-in and check-out forms from your booking details page through the [mobile web](https://support.boatsetter.com/en_us/is-there-a-boatsetter-captains-app-SyPJTastJl).

**Check-in is available one hour before the booking starts until halfway through the duration of the booking**. Check-in expires after this point.

**Check-out is available five minutes after the check-in form has been submitted until one hour after the booking ends.** Check-out expires after this point. Please be sure to update your booking details if the rental starts late or is extended. To extend an active booking, please contact us at Boatsetter Support through our [Contact Form](https://boatsetter.kustomer.help/contact/contact-us-rybdP8n5i).

![](https://cdn.kustomerhostedcontent.com/media/63b5c8a85a141f76a9688e43/6297abc99002a81974ef3d0f899fa6a8.png)

You will be sent a reminder to complete the check-in and check-out process on the day of the booking.

You or the owner must complete the check-in and check-out process and take accompanying photos/videos. If damages or losses occur during your booking, [report a claim](https://support.boatsetter.com/hc/en-us/articles/360045091412-Reporting-boat-damage-or-lost-items) immediately to Boatsetter through our[Contact Form](https://boatsetter.kustomer.help/contact/contact-us-rybdP8n5i). Please include a description of the incident and any relevant photos/videos. Boatsetter will use the completed check-in and check-out forms as a reference. Failure to complete the check-in and check-out process may result in the denial of a damage claim.

_If the owner provides their own_ [_commercial insurance_](https://support.boatsetter.com/en_us/commercial-insurance-S1QNLJohs) _and is not insured through our Buoy Peer-to-Peer Insurance Policy, the check-in and check-out process is strongly encouraged but not required._

## **The check-in and check-out process**

Be sure you or the owner completes this process with the renter before the boat departs and after the conclusion of your booking. To correctly complete the check-in and check-out:

*   Do a pre-rental walk-around and take photos/videos
    *   Review and note on the form the fuel level, condition of equipment, and condition of the boat to make sure everything is operational
    *   Be sure to note any pre-existing damage
    *   Sign the pre-rental inspection form with the renter
*   Do a post-rental walk-around and take photos/videos
    *   Repeat the process from the start of the booking, noting any new damages if applicable and any additional charges
    *   Sign the post-rental inspection form with the renter

## **How to complete check-in and check-out**

To start the digital check-in or check-out, navigate to your Bookings tab on the mobile web.

*   Select “Check-in” (or “Check-out”) underneath the appropriate booking
*   Review each section under ‘Equipment inspection’ and confirm they are in good condition, adding notes of their condition where necessary
*   Add the engine hours and fuel level
*   Review the details entered
*   Hand the renter the phone to type and sign their name
*   Type and sign your name
*   Hit “Submit”

**_Please note: For Florida bookings affected by_** [**_SB606_**](https://support.boatsetter.com/en_us/florida-livery-regulations-and-safety-information-HJYcuBOUR)**_, renters are required to read the pre-rental safety instructions and answer the license question in addition to the regular check-in process._**

You will get a confirmation message that the check-in or check-out has been submitted once both parties have digitally signed and the process is completed.