# Boat malfunctions

> If a boat malfunction occurs prior to the rental period notify the renter immediately and    cancel the booking    for the following reason Boat broken Can

Source: https://support.boatsetter.com/en_us/boat-malfunctions-S1SQIysns

Last updated: 2025-11-11T22:10:29.273Z

If you experience a mechanical issue or boat malfunction before your booking, notify the renter immediately and [cancel the booking](https://support.boatsetter.com/hc/en-us/articles/203438454-Canceling-a-booking) for the following reason: “**Boat** **broken**”. Cancellations are effective immediately and the renter will receive a full refund within 3-5 business days.

If your boat breaks down during the rental and it's covered by the [Buoy Peer-to-Peer Insurance Policy](https://support.boatsetter.com/en_us/buoy-peer-to-peer-insurance-HJJP3Pobll), please **call Buoy at** **(386) 968-2869** and they will dispatch a towing company to the renter's location. To file a damage claim, follow the instructions outlined in this [article](https://support.boatsetter.com/hc/en-us/articles/360045091412-Reporting-boat-damage-or-lost-items).