# Additional fees and fines

> Renter noshow fee      If the renter has not arrived after one hour of the agreed start time they will be considered a noshow  Boatsetter will treat this as

Source: https://support.boatsetter.com/en_us/additional-fees-and-fines-ByEE8yohs

Last updated: 2026-02-11T20:26:40.366Z

## **Renter no-show fee**

If the renter has not arrived after one hour of the agreed start time, they will be considered a no-show. Boatsetter will treat this as a renter cancellation. See Boatsetter's full cancellation policy [here](https://www.boatsetter.com/legal/cancellation_policy).

## **Owner no-show fee**

If the owner fails to show up to meet the renter after 30 minutes of the agreed start time or does not make the vessel available for the renter at the agreed start time, Boatsetter will treat this as an owner cancellation and will cancel the booking with a full refund.

## **Renter late fee**

If a renter returns the vessel after the agreed end time, they can be charged a late fee. This late fee is calculated by prorating the hourly rental rate (based on the daily rental rate for that specific booking) plus applicable fees. In order to calculate and process the late fee, we ask the owner to contact us via our [Contact Form](https://boatsetter.kustomer.help/contact/contact-us-rybdP8n5i) with timestamped evidence (photos, call log, text messages) of what time the renter returned the vessel. 

## **Refueling fee**

The owner’s fuel policy will appear on the listing and during the check-out process. If not included in the cost of the rental, owners may charge the renter separately for the fuel used during their booking. If an owner requires the renter to pay for fuel, they may charge the renter after the booking concludes via the [fuel reimbursement tool](https://support.boatsetter.com/hc/en-us/articles/213102143-Fuel-reimbursement). They may also request a flat fee or reimbursement payment in person, instead of requesting a fuel reimbursement through the website. Fuel reimbursement paid outside of the platform will be solely managed between both the renter and owner and should be included in the listing’s description. 

## **Cleaning fee**

If a vessel is returned covered with dirt, sand, trash, food, fish blood, etc., and the renter does not wash the vessel prior to returning it, the owner can charge the renter an additional cleaning fee of up to $100. _Please note: If the owner has a higher cleaning fee stated on their listing, the renter will be_ _charged according to the listing's cleaning fee._

The owner has 48 hours after the booking concludes to claim the deposit for cleaning. After this time period, we cannot guarantee the collection of cleaning fees. _This fee cannot be added to the rental if the owner has already included a cleaning fee as a part of their rental terms._

## **Lost item fee**

In the case that a renter loses an item belonging to the vessel during their charter, the renter will be responsible for the exact costs of replacing that item. Commonly lost items include anchors, swim ladders, and life jackets. To [report a lost item](https://support.boatsetter.com/hc/en-us/articles/360045091412-Reporting-boat-damage-or-lost-items), please contact us through our [Contact Form](https://boatsetter.kustomer.help/contact/contact-us-rybdP8n5i).

## **Add-On fee**

In the case that a renter wants to [add-on services](https://support.boatsetter.com/hc/en-us/articles/8468700634637-Add-ons) to their charter, like a tube rental or snorkeling gear, Boatsetter charges a 5% + $0.15 service fee for owners and a 10% service fee for renters.

## **Processing fees**

Our payment processor, Stripe, charges processing fees on any additional payments processed on behalf of the owner. This includes fuel, cleaning, damage/security deposit payments, or other miscellaneous charges. The current processing fee is 3.0% + $0.15 per charge. You can read more about Boatsetter's fee policy [here](https://www.boatsetter.com/legal/fee_policy).