# Account security

> Boatsetters highest priority is to ensure an enjoyable and safe boating experience and booking process for our users   We   have instilled some safety measure

Source: https://support.boatsetter.com/en_us/account-security-r1dn_Lb4h

Last updated: 2026-02-11T19:41:06.352Z

Boatsetter’s highest priority is to ensure an enjoyable and safe boating experience and booking process for our users. We have instilled some safety measures to protect customers from possible identity theft and for data privacy reasons.

  

These safety measures include:

*   Boatsetter [blocks](https://support.boatsetter.com/en_us/all-about-piracy-Sy_4LJiho) the use of phone numbers, email addresses, and websites in conversations, profiles, and listing descriptions.
*   Boatsetter is not permitted to make any changes to a booking or account via email or phone if not contacted from the email address or phone number [associated with said account](https://support.boatsetter.com/en_us/updating-information-on-your-account-rJJN8ko2i). This is a company policy to ensure the safety and security of all renters, captains, and owners.
*   If a user calls from an unknown phone number and asks to make changes to a specific booking or account, additional security verification questions may be asked before we can assist.
*   In the case of escalated issues, it is Boatsetter's policy to keep all communication in writing to ensure all parties are on the same page and can refer back to the information efficiently and accurately. You can reach out through our [Contact Form](https://boatsetter.kustomer.help/contact/contact-us-rybdP8n5i).

For more detailed information about Boatsetter's Privacy Policy, click [here](https://www.boatsetter.com/legal/privacy_policy).